Waiting for train that never came
GOODNA train commuters were left waiting at the station for a train that was never going to arrive last weekend.
Track work between Sherwood and Rosewood closed the Ipswich line, forcing commuters to catch a rail replacement bus service to their destination.
But a lack of signage at Goodna Station left passengers waiting on the platform rather than the bus stop.
Rail Back on Track spokesman Robert Dow was travelling through the area on Saturday morning and gave the passengers a heads up about the bus service.
"I walked around the entire station precinct, and walked over to the Goodna side of the footbridge; no signs, nothing," Mr Dow said.
Queensland Rail said an A-frame poster, four large signs and three A3 posters were positioned at the station.
But Mr Dow said they were hardly visible, leaving unassuming passengers to sit on the platform for as long as 20 minutes.
"Two or three signs on the station noticeboard and fence, clearly not obvious to the public, is hardly enough to ensure that QR passengers know what is going on."
A TransLink spokesperson said customer information was very important during any disruption and they would review feedback from the weekend's track closure.
"We will work closely Queensland Rail regarding possible improvements to information and signage for future track closures," they said.
Rail Tram and Bus Union state secretary Owen Doogan said the transport authority was failing to adequately publicise track closures after recently taking over administration of alternative transport from Queensland Rail.
"The RTBU has received reports of people waiting for trains at Goodna station, with inadequate signage advising of the track closure and alternative transport arrangements," he said.
"When it comes to providing their customers with alternative transport at temporary closure times QR knows what they are doing and clearly Translink don't".
The TransLink spokesperson said the track closure was Queensland Rail's Alternative Transport Unit, not TransLinks, responsibility.
TransLink takes over the management of track closures next month.
The Go Card is the most successful public transport smart card in Australia, used 3 million times a week for 80% of all trips, saving up to 4000 hours a week in bus boarding times alone.
Goodna train station is a significant transport hub for local residents. Figures from 2005 to 2009 show it was the 12th busiest station in the Citytrain network with 1100 each week day.