Bus company lashed for leaving boy 2km from stop
SCHOOL bus companies have come under renewed fire, after another child was left stranded in Kenmore.
Lauren Urquhart was left horrified after son Harlem, 9, was left almost 2km from his stop in an unknown area by his school bus on April 30.
Ms Urquhart said that her son, who had only caught the bus a few times, was left crying and scared when he was told by the bus driver to get off in an unfamiliar area after missing his stop.
"I was horrified … he called my dad and he was crying so much he could barely understand him," Ms Urquhart said.
"He was dropped on Gilruth Rd, which I understand isn't actually a stop - it was 1.9km away from the original stop in a completely unknown area and after talking with the bus driver, he was told he better get out now," she said.
Ms Urquhart said security video was reviewed and she was told Harlem had not pressed the "stop" button, but claims her son did.
"My opinion is, no matter whose story is correct, you don't dump him on the side of the road alone in Kenmore - he's now petrified of catching the bus and their response is just wiping their hands of it," she said.
"They said he looked confused, so the bus driver got out of the bus and told him it was safe to cross the road … He told him to get on the next bus in the opposite direction and didn't say which bus to catch."
TransLink says the driver tried to help Harlem.
"The driver was friendly and provided as much support as possible in order to assist the child in understanding where he was and how to return to his intended destination," a spokeswoman said.
"This was further supported by the bus driver assisting him to cross the road safely."
Ms Urquhart has tried to contact Transport Minister Mark Bailey and Brisbane City Council and wonders why the driver did not contact the depot.
TransLink confirmed bus companies had procedures in place to ensure buses picked up students who required travel and if a school bus was full and could not take students, drivers radio the depot to request a "sweeper" bus.